The Story of the Academy
Today, ITSM Academy is widely recognized for its expertise in multiple IT frameworks (ITIL, DevOps, Agile Service Management, Lean) and, more importantly, how they work together. But that's not where we started.
The founders of ITSM Academy “grew up” in the world of Help Desks. As our careers progressed, we graduated to Senior Management roles within our organizations.
As the first wave of IT Service Management (ITSM) and ITIL reached the shores of the United States, we were hooked.
An internationally accepted collection of best practices focused on reducing IT costs and improving customer satisfaction was here. We had to get our arms around this! So, like many of you, our research began. It became obvious to us that education and networking would be our first steps.
Local resources were limited – so we gathered some colleagues to help start the South Florida itSMF USA Local Interest Group (LIG). We also began the hunt for quality ITIL training. At the time, options were very limited. As they say, one thing led to another...
To help fill the void, in 2003, we founded ITSM Academy and set our sights on developing "Americanized" training content and achieving Accreditation. From the start, we were committed to building content of the highest possible quality.
By 2005, we had developed in-house, all available ITIL Training, including Service Manager. Read more of the story here...
By now, you’ve likely researched more than one training provider. What makes ITSM Academy different? Why should you choose us?
“Our business values are founded in trust, loyalty, professionalism and long term relationships. We provide personalized solutions based on those same values and built on the foundation on our own experiences – as IT Professionals.”
Sounds nice, but can we back that statement up?
We don’t need to. Our 100,000+ (and growing!) alumni do it for us. They are happy to talk about the quality and personalized services they receive from ITSM Academy. Please visit our testimonials page, or contact us for additional information.
Read more of the story here...
ITSM Professor Blog - a WEALTH of knowledge published weekly, since 2008
Webinar Archives - Monthly since 2007
ITSM Academy Resource Center
We are a female owned small business, established in 2004. Our extensive catalog includes accredited and sustainable ITIL®, DevOps, Process Design (CPDE), Agile Service Management, Site Reliability Engineering (SRE), Value Stream Mapping (VSM) and Experience Level Agreement (XLA) training and education. Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.
Follow our founder and CEO, Lisa Schwartz, on LinkedIn and Twitter.
Every ITSM Academy instructor is certified to the highest levels in the areas they train. They have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios. Using the highest quality content, this engaging training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
All of ITSM Academy’s Certification Courseware is developed in-house and is accredited by independent, international organizations.
Game On! - Interactive Learning
Involves students in active learning, using the engaging qualities of a game, fueled by our Subject Matter Expertise.
In addition to our public and corporate/onsite training, our Courseware - which we develop in-house - is available for licensing under our flexible Licensing Program, including Train-the-Trainer (for qualifying organizations).
Portal - extends the classroom experience for our learners and provides everything our authorized trainers need to prepare for and teach our classes.
Professional Education Hours (PDUs/CPEs/CEUs):
ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Attendees earn Continuing Professional Education (CPE) hours which can be reported to PMI or to organizations such as ISACA.