Modernizing Service Management with Self-Service
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While we are at it, let's modernize and shift Problem Management left making it easier for developers to provide feedback accessing real time log streams to help in troubleshooting and root cause analysis within the deployment pipeline.
In addition to traditional self-service access enabling autonomy, modern self-service access also enables feedback and visibility.
Leading organizations have made progress shifting left and modernizing Change Management, allowing developers to go faster safely with the ability to provision and modify their own environments on demand
Our self-service solution arms Infrastructure and Operations (I&O) leaders with the crucial insights and understanding they need to empower developers to go faster safely.
Feedback (comment, logging, etc.) | Root Cause | Problem Mgmt.
Application Development "Dev"
Infrastructure & Operations "Ops"
Access and Agility
Velocity and Automation
Control and Compliance
Speed and Time to Market
Governance and Security
To accommodate the massive market-wide proliferation of software, Infrastructure and Operations (I&O) organizations must modernize key IT Service Management (ITSM) processes to safely satisfy software developers’ voracious need for speed, autonomy, access, automation and velocity. Otherwise, software developers will make (sometimes) unsafe choices in the public cloud or on premise. Modernizing processes involves streamlining, integration and automation. Crucial to safely streamlining, integrating and automating processes is mastering self-service access...which is a multi-faceted, challenging capability to achieve.
Modernizing processes with self-service access is critical to balancing key stakeholder needs:
Visibility (view, monitor, etc.) Symptoms | Incident & Event Mgmt.
Autonomy (provision, modify, etc.) | Changes | Change Mgmt.
ITSM Academy / DevOps Campus
2018 State of DevOps Report
According to the Report: "Great self-service systems are an incredible enabler across a business. The more you empower people to work at their own speed without having to wait...the less frustration individuals will experience, the easier it will be to standardize configurations, and the more predictable work will be. Having to switch focus while you wait for someone else kills progress, not to mention enthusiasm for the task at hand."
Phone: 1. 954. 491. 3442
ITSM Academy/DevOps Campus is proud to partner with Sumplify to offer a full scope self-service assessment. Let us help you identify streamlined ways to modernize your Service Management (SM) processes.
With hundreds-of-thousands of training hours under our belt, we see commonalities to the challenges organizations are facing. Over the years, we've learned that many can be addressed through modernizing SM processes. As we discuss in our innovative ITSM For DevOps course, simple steps can be taken - immediately - to begin this process improvement.
This self-service solution arms I&O leaders with the crucial insights and understanding they need to empower developers to go faster safely.
With the outcomes delivered from the assessment, your organization will be well positioned to begin dissolving the governance-vs-speed tug-of-war between "Ops" (I&O) & "Dev" (AD&D).
Who is Sumplify?
Their name is new to the industry, but the team are some of the most trusted advisors / consultants and coaches we know.
Contact us to learn more